All orders are custom-made and made to order.

• Order Processing: 1 business day
• Manufacturing: 1 to 4 business days
• Transit time: 1 to 4 business days

For delivery and manufacturing, the time will vary. For an accurate lead time, contact us.

Balusters need to be cut to length to ensure they fit properly with your handrail.

Angle cuts are recommended for angled sections of your stairs to ensure the balusters fit perfectly with the handrail.

Provide us with your measurements and we will cut the balusters for you.

Read our ordering guide, to learn how to measure your staircase to determine baluster lengths and angles.

Read our ordering guide to learn how to measure baluster length and angle.

Method 1: Screw Into Wood Handrail

This method is used when you want to secure your balusters directly into the wood handrail. We'll drill countersunk thru-holes in the top of the baluster which help hide the screw and sit flush.

Method 2: Screw Into Metal Bar

This method is used when there is a metal bar that sits underneath the wood handrail. We'll drill threaded holes (drill & tap) in the top of the baluster so that the balusters can be secured to the metal bar. This makes the screws completely hidden as they are covered by the wood handrail.

Method 3: Pin Top

This method is used when you do not want to screw into the wood handrail and prefer to let the baluster sit in a hole drilled into the underside of the handrail. It is typically secured with epoxy. This option is less secure than screw-in methods and may allow more movement over time. The pin top is visible from certain angles and angle cuts are not available with this method.

To learn more, read our ordering guide.

Powder coating is not strictly necessary, but it is highly recommended for balusters. Powder coating is used for aesthetic appeal and as a protective layer. It is applied as a dry powder and cured under heat. It provides a tougher finish than traditional paints and is more resistant to scratching, chipping, and fading. We do powder coating in-house and offer different colors.

We offer a wide selection of powder coating finishes:

• Black Flat/Matte
• Textured Black
• White Flat/Matte
• Pearl Silver
• Oil Rubbed Bronze
• Copper Vein
• Silver Vein
• Dorado Gold
• Gun Metal
• Burnt Penny
• Brass Gold

To see close-up videos of samples that have been powder coated, click here.

If your desired color isn’t listed, contact us and we can get it custom powder coated for you.

You can also order free powder coated samples so you can see it in person before completing your full order.

Pros: Solid balusters offer additional strength and durability which lengthens the lifespan of a staircase. Solid reduces vibrations, noise and rattling as people use the staircase.

Solid Balusters can be installed using the "Screw Into Wood Handrail" method or "Screw Into Metal Bar" method which is much more secure than Pin Top Hollow Balusters. Hollow Balusters With A Metal Insert can also be secured using the same reliable methods as Solid Balusters.

Cons: Solid balusters are heavier than hollow balusters, which can make it more difficult to install. If shipped, solid balusters also cost more to be delivered.

For a more detailed analysis, read this article.

If you're unsure about your measurements, we recommend ordering one or more individual samples to confirm the fit on your staircase. Samples are quick to produce and ship, and can help you avoid costly mistakes. Order a sample here.

These products are 100% Made in Canada using Canadian steel — from raw materials to finished product.

Powder coating is durable but can still be damaged or scratched. For a small scratch, you can touch up your balusters using spray paint.

For balusters that were powder coated Flat/Matte Black (our most popular color), we recommend this spray paint.

No, we do not recommend you use our balusters outside as they're only rated for indoor use.

Yes, we offer discounts to contractors, builders, designers, architects and retailers. To access discounted pricing and faster manufacturing times, please register and apply for Pro Pricing.

Products with no customizations: We accept returns or provide refunds within 30 days of purchase.

Products with customizations: We accept returns or provide refunds in cases of manufacturing defects or damage during shipping within 30 days of purchase.