Double Knuckle - Solid 1/2" Square

Yes, we ship across USA and Canada only. We do not ship outside of North America.

All orders are typically custom-made, as we cut and modify each one to fit your needs.

• Order Processing: 1 business day
• Manufacturing: 1 to 4 business days
• Shipping: 2 to 5 business days

As a result, the total lead time typically ranges from 4 to 10 business days.

The manufacturing time depends on the complexity of the order. For example, hollow balusters with minimal modifications are typically completed more quickly than solid balusters requiring extensive modifications.

The shipping time varies based on the geographical distance from our manufacturing facility in Toronto, Ontario, Canada.

How much are shipping costs?

Since we specialize in creating custom balusters, each order is tailored to your specific requirements. Once an order is placed, it cannot be changed, as the manufacturing process begins promptly to ensure timely delivery. Please double-check your order details before confirming to avoid any issues. If you have concerns, feel free to contact us before placing your order, and we’ll do our best to answer any questions you have.

Can I track my order?

As all our balusters are custom-made to order, we generally do not accept returns. However, if there is an issue with your order, such as a manufacturing defect or an error on our part, please contact us within 7 days of receiving your item. We will work with you to resolve the issue, whether through a replacement or another appropriate solution. Your satisfaction is our priority.

Our balusters are designed exclusively for indoor use. They are not treated or coated to withstand outdoor conditions such as moisture, UV exposure, or extreme temperature fluctuations. Using them outdoors may lead to premature wear or damage. For outdoor applications, we recommend sourcing balusters specifically designed for external environments.

Should I use hollow or solid balusters?

The choice between hollow and solid balusters depends on your specific needs, but for most indoor projects, hollow balusters are the more practical option. Here’s a breakdown to help you decide:

Hollow Balusters

• Weight: Significantly lighter, making them easier to handle, transport, and install.
• Cost: More affordable than solid balusters while still providing strength and durability.
• Shipping: Lighter weight means shipping costs are typically 2 to 3 times less than for solid balusters.
• Appearance: Once installed, they look the same as solid balusters.
• Popularity: Approximately 70-80% of homeowners choose hollow balusters for indoor projects because they are cost-effective and easy to work with.

Solid Balusters

• Durability: Heavier and slightly more robust, making them ideal for high-traffic or impact-prone areas.
• Cost: More expensive due to higher material and installation costs.
• Shipping: Heavier weight increases shipping costs significantly compared to hollow balusters.
• Use Case: Commonly used in areas where extra weight is desired for structural reasons or in commercial spaces.

Recommendation

For most homeowners, hollow balusters are the preferred choice due to their durability, cost-efficiency, ease of installation, and significantly lower shipping costs.

Yes, we offer freight shipment exclusively for businesses. We work directly with your team to simplify the process by assigning an account manager to coordinate orders, arrange shipments, and address specific requirements. Please contact us to set up freight shipments or discuss your business needs.

At this time, we do not offer bulk pricing.